aditya.thaker389@gmail.com

1. OS Support - Repair / Re-Installation & Fresh Installation. 2. Managed and maintained an organized inventory of spare parts, ensuring availability and quick turnaround for repairs.

1. GSWAN Internet Data Up-link daily report to Commissioner of Transport office (COT) Gandhinagar. 2. Taking Care of users Systems and network. Configure printer, and scanner. Desktop Support Engineer.

1. Oversaw the daily operations of the company's server infrastructure, ensuring optimal performance, reliability, and scalability. 2. Collaborated with cross-functional teams to plan and execute seamless system upgrades and migrations. 3. Prioritized user support by providing timely resolution of IT issues with support tickets, improving overall user satisfaction. 4. Maintained comprehensive documentation for system configurations, procedures, and troubleshooting processes.

1. As a dedicated Technical Support Engineer at In-Touch Computer Services, U.S.A. 2. Provided top-tier technical support to clients, addressing hardware and software issues, and ensuring swift issue resolution to maintain high customer satisfaction. 3. Diagnosed and resolved complex technical problems related to operating systems, applications, and network connectivity, utilizing troubleshooting skills and remote assistance tools. 4. Collaborated with cross-functional teams, including development and engineering, to escalate and resolve escalated issues promptly, ensuring minimal downtime for clients.